Return Policy

At PDL Adriatica Group Ltd, we value our customers and want to ensure that you have a seamless shopping experience. We understand that sometimes returns are necessary, and we aim to make the return process as simple and hassle-free as possible.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:
1. The item must have been purchased directly from PDL Adriatica Group Ltd.
2. The return request must be made within 30 days of the original purchase date.
3. The item must be in its original condition, unused, and with all tags and packaging intact.
4. Proof of purchase, such as the receipt or order confirmation, must be provided.
Please note that certain items are exempt from our return policy, including but not limited to personalized/customized products and perishable goods.

Initiation of Return

To initiate a return, customers are required to contact our dedicated customer service team via phone or email. Our team will guide you through the return process and provide you with a return authorization number (RAN). This RAN must be written on the package being returned.

Return Shipping

Customers are responsible for the shipping costs associated with the return unless the return is due to an error on our part, such as the wrong item being shipped or a defective product. In such cases, we will provide a prepaid return shipping label.
We recommend that customers opt for a trackable shipping method to ensure that the returned item reaches us safely. Adriatica Group is not liable for any damages or losses that occur during the return shipping process.

Refunds and Exchanges

Once we receive the returned item and it is inspected for compliance with our return policy, we will issue a refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account.
If you wish to exchange an item for a different size, color, or variant, please indicate this in your return request. We will do our best to accommodate your exchange preferences, subject to availability.

Customer Satisfaction Guarantee

At PDL Adriatica Group Ltd, we stand behind the quality and craftsmanship of our products. If you encounter any issues with your purchase, please reach out to our customer service team, and we will work diligently to resolve the problem to your satisfaction.

Final Words

We are committed to providing exceptional customer service and want you to be fully satisfied with your purchase. Our return policy is designed to be fair, transparent, and customer-centric. Should you have any additional questions or require further assistance, please do not hesitate to contact us. Happy shopping!